FAQ

Shipping & Delivery

How long does delivery take?

Delivery times vary by product and destination. You'll see an estimate at checkout, and we email a tracking link as soon as your order ships.

Where do you ship?

We ship to over 40 countries. Available options and rates for your address appear at checkout.

Returns

What's your returns policy?

If something isn't right, you can return it under our Refund Policy — linked in our footer. If in doubt, email us first and we'll sort it.

Products

How does the Pro Ball Launcher work?

It auto-loads and fires standard tennis balls at an adjustable distance, with a rechargeable battery for extended play sessions. Full details are on the product page.

How do I care for my FetchMate products?

Care instructions are included with each product. For anything specific, email us and we'll help.

Contact

How do I get in touch?

Email support@fetchmate.co.uk — we read everything.