Shipping policy

Processing Time

We process and dispatch orders within 1-2 business days of purchase. You'll receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Rates and Delivery Times

We currently ship to a wide range of destinations. Shipping costs and estimated delivery times are calculated at checkout based on your delivery address and chosen shipping method, and will always be shown before you pay.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your delivery every step of the way.

Delays

Occasionally, factors outside our control (customs, courier delays, severe weather) may affect delivery times. If your order is taking longer than expected, please contact us at support@fetchmate.co.uk and we'll look into it right away.

Questions

If you have any questions about your shipment, reach out to us at support@fetchmate.co.uk.